The beleaguered boss of
British Airways tried to gag staff from commenting on the computer meltdown that has plunged hundreds of thousands of passengers into chaos.
Alex
Cruz, who was brought in to cut costs at the airline, has so far
refused to be publicly questioned on the crisis that has ruined
families’ holidays.
Instead, the Spanish businessman has chosen to record a series of video messages issued via BA’s Twitter account.
Mr Cruz has been bombarded by messages from staff seeking an explanation for the chaos to pass on to passengers.
Guys,
either
you are part of the team working to fix this or you aren’t. We are not
in the mode of ‘debriefing on what happened’ but rather ‘let’s fix this
mode’.
I have been
answering some emails from colleagues (thank you for the support) and I
just finished a video for media and another for all of us. I suppose you
will have seen our Twitter account and BA.com.
Now,
your interest on today’s events is well noted. I am wondering if you
would like to help out? Either LHR or LGW or anyone of our stations
could use you, now. If you indeed can, drop me a message and I will
connect you or go straight to the airport and make yourself available. I
am sure they will appreciate your involvement.
In
the meantime, if you do not want to get involved or cannot get
involved, I would kindly ask you to refrain from live commentary, unless
it is a message of support to the thousands of colleagues that love BA
as much as you do.
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